Maintenance FAQs

• Do you have 24 hour emergency maintenance?
• May I do my own maintenance?
• How do I make a maintenance request?
• Can I paint the walls of my residence?
• Can we use the fireplace?
• What do I do about pests?

Q. Do you have 24 hour emergency maintenance?
A. Yes. For Emergencies we have an answering service that can page maintenance personnel 24 hours a day, 7 days a week. To contact maintenance for after-hour emergencies, call (866) 750 - 5066.
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Q. May I do my own maintenance?
A. No, you may not. If there is a maintenance concern, contact the office. Per the lease, tenants are not allowed to make any alterations to the structure in which they rent.
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Q. How do I make a maintenance request?
A. General maintenance requests should be made during normal business hours when possible. Please fill out, sign and print out the Maintenance Request Form and mail or fax it to the Property Manager, whose responsibility is to report any and all maintenance requests. This will assist our office in efficiently meeting your needs.
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Q. Can I paint the walls of my residence?
A. Absolutely not! It is a written part of our lease agreement that no modifications can be made to the residence. When tenants paint the walls and/or trim, it is very expensive for the tenant to return the walls and/or trim back to its original color. It is in our tenants' best interest as well as ours for the walls to remain their original color.
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Q. Can we use the fireplace?
A. In most of the residences, the answer is "yes". If there is a working fireplace in your residence, we require that all residents learn how to use the fireplace safely as well as sign an agreement that they will assume full responsibly for its use. The residents are also responsible for the cost of having the fireplace cleaned and inspected at move-out.
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Q. What do I do about pests?
A. In the event that you have found some unwanted company in your residence, we can recommend some alternatives that you may want to consider. First of all, we do not spray residences during turnover. Often times pests come in through open doors or windows during the move-in process or in boxes that have been in storage. Therefore, typically pest control is your responsibility.